Effective Communications Online
Course: Customer Handling &
Interaction Program
How do you communicate with
your customers? Regardless of
how you see them - whether
they're a patron, patient,
member, or guest - they all
deserve to be talked to with
grace, professionalism, and
knowledge.
Laurie Brown, CSP offers
online customer service
interactive training for
professionals who want to
improve their internal and
external communication.
The training is meant for employees, managers and C-
suite executives who want to strengthen their branding
and provide excellent customer service.
The intensive program teaches
you how to provide a unique
customer experience, deal with
difficult clients, and be
perceived as credible and
trustworthy through effective
communication.
Through focused training on the
best practices, Laurie helps
executives and employees create
lasting relationships with
customers so that they respond
positively, even when given bad
or difficult news.
Part of the training
includes an introduction to
three essential
communication
techniques.
This is particularly
important during customer
service calls when the
customer is usually irate
and already in a bad mood.
In the training, you are
taught how to make your
business more about your
customers rather than
yourself.
Find Out More At https://www.lauriebrown.com