RMA Extension for Magento 2 streamlines the return and exchange process for your e-commerce store. This extension allows customers to submit return requests easily, track the status of their requests, and manage returns efficiently from their account. Administrators gain comprehensive control with customizable RMA rules, automated notifications, and detailed reporting capabilities. Enhance customer satisfaction, improve operational efficiency, and simplify RMA management with the MageAnts RMA Extension for Magento 2.
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MageAnts is your trusted partner of Magento Custom Development & Hyvä theme development solutions provider. Put your trust in us to create an online presence for you. Let us bring you into the digital age to embark on an incredible journey. Enhance your Magento store with our Magento 2 extensions & extend store functionality.
RMA – Magento 2
USER MANUAL
Supported Version: 2.0, 2.1, 2.2, 2.3
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Table Of Contents
Preface ......................................……………………………………......3
Installation...................................………………………………………..4
Option 1: Magento 2 install extension using COMMAND LINE .........…………..…..4
Option 2: Magento 2 install extension manually ………………………………….......5
Backend Example ………………………………………………………...……...6
Extension configuration………………………………………………………...6
Frontend Example………………………………………………………………….10
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Preface:
Product Return RMA(Return Merchandise Authorization) is a flexible extension
that offers great flexibility in setting milestones and conditions for Returns.
Magento RMA extension is very powerful return management tool for magento
users by which buyer can create multiple rma request with return reason.
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Installation:
There are two ways of installing extension in magento2.
1) Using COMMAND LINE.
2) Manually install extension.
Option 1: Magento 2 install extension using COMMAND LINE (Recommended).
Follow below steps to install extension from the command line.
Step 1: Download the extension and unzip it.
Step 2: Upload it to code directory in your magento installation’s app directory.
If code directory does not exists then create.
Step 3: Disable the cache under System → Cache Management.
Step 4: Enter the following at the command line:
php bin/magento setup:upgrade
php bin/magento setup:static-content:deploy
Step 5: Once you complete above steps log out and log in back to the admin
panel and switch to Stores → Configuration → Mageants → RMA.
The module will be displayed in the admin panel.
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Option 2: Magento 2 install extension manually.
Step 1: Download the extension and unzip it.
Step 2: Upload it to code directory in your magento installation’s app directory.
If code directory does not exists then create.
Step 3: Disable the cache under System → Cache Management Edit
app/etc/config.php file and add one line code: ‘Mageants_RMA’ → 1
Step 4: Disable the cache under System → Cache Management
Step 5: Once you complete above steps log out and log in back to the
admin panel and switch to Stores → Configuration → Mageants →
RMA, the module will be displayed in the admin panel.
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Backend example
Configuration
Extension menu and submenu.
To configure RMA go to RMA Options -> configuration -> MAGEANTS -
>RMA -> General
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- Specify number of day for allowing RMA after order.
- Select order status for allowing RMA for that.
- Select “yes” to show print button in RMA view page on front end.
To configure RMA properties go to RMA Options -> configuration ->
MAGEANTS -> RMA -> Properties.
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1. Specify reasons for RMA like “Bloken Product or Quality is not Good”.
2. Specify package condition for RMA like “opened or not opened”.
3. Specify resolution for RMA like “Replace or Refund”.
4. Specify order delivery status for RMA like “Delivered or Not Delivered”.
5. Specify RMA Status like “Open,Processing,Complete and Closed”.
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To configure RMA Email go to RMA Options -> configuration ->
MAGEANTS → RMA -> Email.
1. Select convenient option to send email to customer when admin perform
some operation on submitted RMA.
To configure RMA policy go to RMA options → Configuration →
Mageants → RMA → Policy
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To Manage RMA go to RMA Options -> Manage RMA.
1. Select Delete option to delete RMA in bulk.
2. Select select all option to select all RMA at one time to perform mass action.
3. Select view option to view RMA
4. Select delete option to delete single RMA.
To View RMA Details go to RMA Options -> Manage RMA select
view option from RMA row.
To View RMA Comments go to RMA Options -> Manage RMA select
view option from RMA row.
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Frontend example
RMA frontend request page.
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RMA frontend view page
RMA frontend view detail page
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RMA front end request page for guest order. You need to enter email
id for guest order.
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Select a guest order to request a new RMA.
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RMA front end view details page for guest order.
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Thank you!
if you have any questions or feature suggestions, please contact us at:
https://www.mageants.com/contact-us
Your feedback is absolutely welcome!
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